2005
Bachelor of Arts in English
Jose Rizal University
More Info About Me
I have been working in the BPO industry for more than 10 years, which honed my talent, skills, and knowledge. I have a piece of great knowledge about customer service which is my expertise. I have developed working effectively and efficiently. My sole purpose is to provide superb customer satisfaction promptly as we must maintain different metrics. I have accomplished successfully different accounts such as Online Marketing, Lead Generation, Appointment Setting, Lifestyle Surveys, Timeshare and Debt Management.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
GoTo Malta
(Customer Service Representative)
-Processing contraventions (parking tickets, speeding fines, and any other traffic regulation fines)
Issuing the fine and the charges to the respective clients (sending invoices)
-Managing emails, making phone calls for complex issues
-Managing debt collections account
2020
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2021
Ark Project
(Customer Service Representative)
In charge of answering all general servicing inquiries on incoming and outgoing calls from customers or third-party delivery services. Responsible for providing exceptional customer service and informed replies to resolve client issues via the use of verbal and interpersonal skills.
2014
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2019
Transcom Worldwide Inc.
(Customer Service Manager)
-I've worked for this organization for over 4 years, so I can claim that the skills I've picked up have honed me into one of the greatest complaints managers.
-My responsibilities at the company include building loyalty programs, setting customer satisfaction targets, and inspiring the customer care team to provide excellent customer service. I'm in charge of all complicated problems involving billing disputes, order administration, delivery, installation, errors/technical problems, and compensation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.