Hey I am Jerson

More Info About Me

Hi! I’m Jerson Beñez — Your Future Team’s Secret Weapon.
I bring more than just admin support — I bring heart, reliability, and execution that drives results.

✅ Licensed Professional Teacher
✅ 3 Years ESL Experience (Hong Kong-based learners)
✅ Guest Experience Leader at McDonald’s – trained in real-time service excellence
✅ Theft Investigator at Panoptyc – detail-obsessed and deadline-disciplined
✅ Available to work EST hours with a stable internet connection

These diverse roles sharpened my strengths in customer communication, problem-solving, and managing tasks under pressure — all while keeping my work friendly, fast, and accurate.

💪 CORE STRENGTHS
✔️ Service-Driven Mindset – I don’t just support customers. I serve with empathy, professionalism, and precision.
✔️ Clear English Communication – ESL background = confident in written and spoken communication
✔️ Fast, Flexible, Focused – I learn systems fast, follow SOPs carefully, and adapt to your business needs
✔️ Deadline-Focused & Calm Under Pressure – My experience as a theft investigator helps me stay sharp, accurate, and fast
✔️ 100% Commitment – I treat your business like my own and aim to exceed expectations every time

🛠 TOOLS I USE & KNOW
✅ Google Workspace (Docs, Sheets, Gmail)
✅ Slack, Zoom, Google Meet
✅ Microsoft Excel & Word
✅ Trello, Canva
✅ Shopify & Zendesk (basic familiarity) — and ready to master them fast!

📌 WHAT I CAN DO FOR YOU
📥 Customer Support – Respond to emails/messages fast and professionally
📦 Order & Supplier Coordination – Track packages and keep communication clear
📊 Data & Sheet Management – Maintain accurate shared spreadsheets
🤝 Team Support – Join internal calls, send timely updates, and assist with reports
📝 Process Documentation – Help improve support SOPs to make your business run smoother

🚀 WHY HIRE ME?
Because I bring heart and hustle.
Because I know how to handle customers, adapt to systems, and meet goals.
Because I’ve been the teacher, the team lead, the investigator — and now, I’m ready to be your go-to Virtual Assistant.

📌 I don’t need to be micromanaged. I stay consistent, committed, and client-focused from Day One.

Let’s connect — and build something amazing for your business. 💼