2015
Bachelor of Science in Information Technology
Don Carlos Polytechnic College
More Info About Me
Hi I'm Jerry Palma, and I'm 34 years old. I am a hardworking individual that is committed to any goal/task I set for myself. In my current job, I am honest and trustworthy in handling cash collection, and I was able to ensure that the members' interests and welfare were promoted and consistently protected.
I am capable of managing multiple responsibilities on a regular basis and working well under pressure with little supervision and I can think out of the box. I've attended several trainings in order for me to enhanced my skills and become a certified virtual assistant. I believe that outstanding execution is built on hard work. Contact me for value-driven cooperation and become one of my satisfied clients!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2021
-
2024
Rafi- Microfinace Inc. ( Ramon Aboitiz Foundation Inc. )
(Trust Staff / Customer Service Representative)
- responsible for group formation and
management, including the conduct of the
orientation, loan processing and
endorsement and Sales, also responsible for savings/capital
build-up collections, loan repayment collection
2020
-
2021
Quicklearn Driving School
(Computer Staff/ Customer Service Representative)
- responsible for sorting and processing data. It is much more than just data entry clerks. I enter data, maintain database information, and essentially, I handle all administrative data tasks.
- responsible for customer inquiries.
Duties Include:
-Preparing and sorting data for computer entry
-Reviewing data to make sure it's accurate before entering it in the system
Entering data from paper to a computer data entry system
-Maintaining the data system and ensuring all information is correctly recorded
-Completing data backups
-Filing and making paper copies
-Checking your work for errors or duplicate entries
-Reporting errors to management
-Keeping records of data entry and database information
2018
-
2020
Asialink Finance Corporation
(Branch Manager/Field Collector/Customer Service Representative)
-We help the business reach its goals and keep overdue accounts to a minimum, We execute loan collection tasks.
Specific Task:
- Conducts daily collection activities such as field visits to resolve and prevent account delinquency.
- Maintains an efficient and updated record of the status of collection efforts.
- Maintains proper recording and documentation of field expenses to monitor and track operational expenses.
- Ensures collection efforts are executed to assigned accounts by the Collection Supervisor
-Performs other duties and responsibilities that may be assigned from time to time
Daily Task:
- Executes daily delinquent field visits
- Accomplish daily delinquent accounts field contact reports
- Deposit cash collection and accomplish payment reports
- Set up a schedule for a field visit
- Coordinate and update the Collection Supervisor regarding account status, findings, and feedback from the client
2024
-
March 2025
Touch Point -VA
(Customer Service/Chat Support)
responsible to take action for all the inquiries of our players and Also responsible for client reporting.
My Services
Customer Service Representative / Chat Support
responsible to take action for all the inquiries of the customers.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Managing the schedules and communications . Prioritize emails and phone calls and arrange meetings and business events.