2011
Associate Degree
Tandang Sora National High School
More Info About Me
I am a qualified and professional account associate with 3 years of
experience in database administration and customer service. Strong creative and analytical skills. Team player with an eye for detail
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2022
FBC ASIA
(Account Associate)
• Receiving and placing customer service telephone calls
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Data entry and research as required to troubleshoot customer problems
• Providing email support to client
2018
-
2020
ALORICA
(Account Associate)
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains subscription accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
2017
-
2018
Alta Resources
(Account Associate)
• Attends to customers’ needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• Suggesting information about other products and services.
• Opens customer accounts by recording account information.
My Services
Bookkeeping
Entering the company's financial activities into organized accounts and recording of various techniques to the business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.