I would describe myself as a positive person. I am hard working and resilient so I can deal with difficult scenarios as when required. I am professional. I’m able to always follow rules and procedures. I would also described myself as a fast learner who can adapt easily.
Central Luzon Doctors’ Hospital – Educational Institution
• Facilitates member’s ailment
• Screens and assess coverage or non-coverage of availment (for readily-coverage or non-coverage cases.
• Grants coverage based on the set approval limits per member according to member’s benefits program per Service agreement (SA)
• Answering incoming customer calls
• Stay updated on product knowledge.
• Create professional lasting relationships to customer.
• Update customer service database
• Performed routine clerical duties, included data entry, answering telephones, and assisting customers.
• Provided quality customer service to patients and other healthcare providers.
• Assisted customers by answering simple questions, located items or referred them to the pharmacist for medication information.
• Cleaned, and helped maintain, equipment and work areas, and sterilize glassware according to prescribed methods..
• Ordered, labeled, and counted stock of medications, chemicals, and supplies, and entered inventory data into the computer.
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