2010
Diploma in Computer Electronics and Technology
STI College Caloocan
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2020
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2023
TELUS Phil.
(TSR II/ Data Analyst)
• Handling a range of customer cases, from basic diagnosis and troubleshooting to more complex problems related specifically to internet, TV, remote control, landline, modem, anti-virus installation and remote access.
2018
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2020
Teletech Phil.
(CSR II)
• Processing orders and tracking the proximity of the delivery
• Handling customers inquiry, dasher’s pay and compensation
2015
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2018
Sitel Phil.
(Senior Fraud Security Specialist)
•Implementing and monitoring sophisticated fraud detection systems, analyzing large datasets to identify suspicious patterns and trends, leveraging machine learning algorithms to enhance detection capabilities.
•Leading in-depth investigations of suspected fraudulent activities, conducting thorough analysis of transactions, customer data, and other relevant information to determine the scope and nature of fraud.
2023
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2025
Infinx Phil.
(CSR 2/ Data Analyst)
Responsible for coordinating patient appointments by efficiently scheduling visits with healthcare providers, managing cancellations, rescheduling requests, and ensuring accurate patient information is captured while maintaining a positive and professional demeanor to provide a seamless patient experience
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.