2008
Bachelor of Science in Business Administration (Major in Management)
Bulacan State University
Professional Goals
I am able to handle multiple tasks on a daily basis, a dependable person who is great at time management.
Professional Abilities
Skills that can help me achieve my job.
Customer Service
Social Media Manager
Data Entry
Certificates
My Experience and Education
2018
-
Present
HSBC
(Chat/Phone Representative)
• Answer questions about their bank account, credit card, personal loan and mortgage account.
• Asked open-ended questions to determine which products or services would be the best fit for customers’ needs.
• Handled inbound/outbound customer’s chat, call and emails.
2016
-
2018
Teleperformance - TELSTRA
(Sales and Customer Service Representative)
Answer customer queries via inbound calls, and help the customer find the correct postpaid plan, mobile phone, and broadband plan resolving customer complaints.
2015
-
2016
VXI - AT&T
(Sales and Customer Service Representative)
Answer billing queries and handle technical support. Sell services like mobile plans, tablet plans, broadband plans, and paid TV plans.
My Services
Customer Service
Help customers with complaints and questions, give customers information about products and services.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.