2018
Bachelor of Science In Hospitality Management
Arellano University
Get to know me
Work hard to understand what you don't know. I'm Jerlyn, I'm 25 years old. I'm not perfect, and I don't know it all. Working is a never-ending process for me. You won't achieve and sustain success if you only focus on what you know right now. That is why I have undergone training and self-help studies to equip myself with the skills and knowledge I will require to pursue the path I have chosen. I've worked as a cashier, secretary, and virtual assistant, where I was exposed to new tools and honed my abilities. I've also worked in the BPO industry for over three years, so I'm not unfamiliar with the customer service industry. With these experiences and ongoing learning, I am confident that I can make a difference. I can't wait to work with you hence, try me.
My Expertise
Capabilities that will enable me to perform in my career more effectively.
Customer Service
Social Media Manager
Data Entry
Certificates
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Professional Background
"To be successful is to fall in love with your work" Below is a timeline of my professional experience and performances.
2021
-
2021
Pacific Insolvency Alliance
(Client Care Specialist)
Managed clients' debt settlement program
Responsible for doing a Welcome and Compliance Call for new clients.
Provide clients with monthly updates and payment reminders via phone calls, emails, and SMS.
Respond to incoming calls from clients and debt collectors.
Produces a daily report of tasks completed for a client, as well as monthly update reports and the management of a summons list.
Coordinates with a law firm regarding the client's harassment calls and citations.
Work with our debt negotiators to request that debt be settled.
2020
-
2021
Amazon
(Virtual Assistant)
Manage Inventories, product research, listing, and order fulfillment.
Respond to clients' email inquiry
2018
-
2020
Sykes Asia Inc.
(Customer Service Associate)
Help customers with credit card applications and inquiries.
Explain monthly statements to clients, assist them in replacing lost or stolen cards, and impose restrictions whenever a card is reported lost or stolen.
Oversaw our mini team and provided weekly updates.
Assists team members with their inquiries and reminds them to take their scheduled breaks
2016
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2017
Teleperformance Philippines Inc.
(Customer Service Representative)
Assists clients with phone bills, plans, and internet inquiries.
Carry out basic troubleshooting.
Soft-sells TVs and the Internet.
Services Offered
Service responsibilities that define the quality of service in terms of capability, complexity, and how we can help your business prosper.
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry
Lead Generation, Encoder, Research, Typing, and Engager
Good Words
Understanding how a little act can make a big difference to others motivates me to do more.
Nash Sy
Jerlyn is very reliable and responsible. She is a fast learner. I guarantee that you will not have any problems working with her.
Ember Bagorio
Jerlyn is a very hardworking person. She can do the job given to her with less supervision. She even surprises me with what she can do.
Arnel Bautista
Jel was my client care specialist when I enrolled in a debt settlement company, she helped me manage my debts until settled. I was assigned to different client care specialists before Jel but she is different. She's just good at what she does, she gives hope to people like me who can't seem to get out of debts. She gives assurance that with her assistance, everything is in place. My whole family appreciates her a lot.