2015
Bachelor of Secondary Education, Major in English
King’s College of Marbel, Inc.
More Info About Me
A curious person who likes to explore new things and push my boundaries. That is why instead of working as a Language Teacher, I ended up working as a Real-Time Analyst who works with gathering numbers and analyzing data.
I am a graduate of Bachelor of Secondary Education Major in English and a Licensed Professional Teacher with a year of experience in language teaching and three years of experience as a customer service representative.
I am a passionate person interested in Search Engine Optimization and Social Media Marketing. I am attending online training, learning online courses, doing self-studies, and getting freelance assignments from friends and family members to ensure that I am well-trained and knowledgeable before landing a job.
I have a reputation for producing high-quality work while retaining a cheerful attitude. I am a task-oriented and detail-oriented individual who is also highly trustworthy and dependable. I aim to help small businesses, bloggers, and influencers with their online goals.
My Skills and Competencies
Social Media Management
SEO
Copywriting and Content Writing
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Sutherland Global Services
(Real Time Analyst)
• Sending hourly performance and workforce management reports
• Monitoring call volume and rep adherence
• Monitoring attendance of the consultants for the 2 accounts being handled
• Working closely with Associate Managers and Subject Matter Experts to identify non-adherent events and take corrective actions
• Developing strategies with Associate Managers to ensure that the account’s Key Performance Indicators are met
2016
-
2020
Sutherland Global Services
(Customer Service Representative)
• Started as CSR Agent for a Non-Voice E-Commerce account and was given early regularization within 3 months.
• Promoted as a Subject Matter Expert within 10 months
• Handles multiple teams
• Provides best practices to members
• Conducts Consultant Chat Audits
• Monitors and drive performance through SBS coaching and real time assistance to consultants.
• Assigns in queue monitoring and break management
2015
-
2016
Mindanao Community School
(Language Teacher for Grades 7 and 9)
• Met parents and school governors; maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with curriculum objectives
• Plan the content to be covered in the class according to the curriculum
• Responsible for ensuring that all students fully comprehended the taught lessons
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Copywriter/Content Writer
I create captions, content, and articles for a brand.
Search Engine Optimization (SEO)
Helping companies & online stores increase traffic, lead count, sales & grow through SEO.