2020
Bachelor of Science in Hotel and Restaurant Management
Taguig City University
More Info About Me
Hello, My name is Jerie Mae Seres. I took Bachelor of Science in Hotel and Restaurant Management. I've been in a BPO industry for almost 2 years now and I want to try to be a freelancer since I am looking for permanent work from home.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Conduent
(Customer Service Associate II Non voice)
-Identifies customer needs by referring to case notes and examining each as a specific case.
-Uses standard scripts and established guidelines and under supervision, to meet SLA's.
-Provides customers with information that is specialized and communicated in a warm empathetic manner.
-Explains company policies to the customer.
-Complies with all policies and standards.
-Online navigation.
-Flight changes.
-Price checks.
-Fare verification.
-Making a reservation.
-Rescheduling a flight due to an irregular operations.
-Ticket cancellation.
2020
-
2021
Teleperformance
(Technical Support Representative Non-voice)
-Troubleshooting technical issues.
-Resolving network issues.
-Messaging customers through a series of actions to resolve a problem.
-Answering inquires about promos.
-Escalating their case to the higher department.
-Managing multiple cases at one time.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.