2014
BSBA Major in Marketing Management
Southern Luzon State Univ.
More Info About Me
I am an experienced social media manager with a passion for engaging with audiences across multiple platforms. I have a knack for creating compelling content and can build relationships with influencers to help promote products and services. I am highly organized and efficient and can manage multiple campaigns simultaneously. I have a strong understanding of analytics and metrics, and can track and analyze the performance of social media initiatives.
My Skills and Competencies
Social Media Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
March 2021
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2023
Underground Apparel Co.
(Social Media Manager)
As a social media manager, it is my responsibility to create and manage an effective social media strategy. This includes creating content, scheduling posts, responding to comments, monitoring user-generated content, running campaigns, analyzing metrics, and identifying opportunities for improvement. Additionally, I must ensure that the content I post is accurate, up-to-date, and relevant to the overall goals and objectives of the organization. I must also ensure that I am well-informed of industry trends and news, and be able to respond to inquiries and questions in a timely manner. Finally, I must stay up-to-date on best practices and be able to develop creative solutions to boost engagement and reach.
2019
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2019
Sitel
(Non Voice Call center agent)
The Non-Voice Call Center Agent is responsible for providing customer service and support via phone, email, and/or chat. This individual is expected to provide prompt and courteous service to all customers, and to ensure a high level of customer satisfaction. Responsibilities:
• Respond to customer inquiries via phone, email, and/or chat in a timely and accurate manner.
• Respond to customer complaints in a professional and helpful manner.
• Troubleshoot customer issues and provide solutions.
• Assist customers with product information and ordering.
• Identify and escalate priority issues.
• Maintain records of customer interactions.
• Follow up with customers to ensure their satisfaction.
• Monitor customer feedback and provide suggestions for improvement.
• Participate in team meetings and training sessions.
• Stay current with product information and industry developments.
• Maintain a professional and friendly demeanor in all customer interactions.
2016
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2018
Yutaka Manufacturing Philippine INC.
(Factory Operator)
A Factory Operator is responsible for operating and maintaining factory machinery, ensuring the process runs smoothly and efficiently. They may also be in charge of keeping records of production, maintaining safety protocols and troubleshooting any mechanical issues that may arise. Factory Operators must have a strong mechanical aptitude and be able to work with a variety of machinery. They must be detail-oriented and able to work with minimal supervision.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.