2019
BSED Major in English
Andres Soriano Colleges of Bislig
More Info About Me
I am a skilled Customer Service Associate with a strong passion for addressing customers' concerns regarding their products, services, and billing issues. I take pride in my ability to negotiate favorable deals for my customers and provide essential support to those who require assistance. I am well-organized, detail-oriented, and possess excellent communication skills.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
My Experience and Education
December 2020
-
July 2022
Teleperformance
(Technical Support Representative)
* Receive customer calls to provide step-by-step
guidelines for the resolution of a technical issue
*Troubleshoot the issue over the phone
*Educate customers on the features of company
products/services to minimize technical challenges
* Document and track customer issues using a ticketing
system to ensure quick resolution
*Explain highly technical details to customers using
simple understandable terms
2022
-
2025
ibexglobal
(CUSTOMER SERVICE ASSOCIATE/ SALES REPRESENTATIVE)
Here are my job description
*Handle customer complaints and concerns, offering
solutions to ensure satisfaction.
* Respond to customer inquiries via phone providing
clear and accurate information.
* Documenting all call information according to standard
operating procedure
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.