2011
BSBA
BATANGAS STATE UNIVERSITY
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
THE RESULTS
(INBOUND SALES SPECIALIST/INBOUND/OUTBOUNDCOLLECTION SPECIALIST/TIER ONE SPECIALIST/RETENTION DEPT SPECIALIST)
I TOOK INBOUND ALSO OUTBOUND CALLS TO SELL THE PRODUCT (SATELLITE RADIO)OFFER PROMOTIONS/COLLECTING THEIR PAYMENTS/PASTDUE BALANCE/OVERDUE BALANCE/PREVENTING CX TO CANCEL THEIR SERVICE/DO BASIC TROUBLESHOOTING IF CX HAS A PROBLEM ON THE DEVICE.
2014
-
2016
ALORICA LIPA
(CUSTOMER SERVICE REPRESENTATIVE/RETAIL)
WE ASSIST CX ON THEIR ORDERS/REFUNDS/RETURNS/EXCHANGE.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.