2008
Computer Technology
Negros Oriental State University
More Info About Me
I'm a highly motivated and enthusiastic individual with experience in both telecommunications customer support and outbound sales. My background includes resolving technical issues, processing refunds, and managing number portability requests in the telecommunications field. I also have six months of experience as an outbound sales representative, successfully selling a language learning program. This role honed my communication, persuasion, and sales skills. I'm proficient in account validation and troubleshooting, always striving to improve my skills and knowledge. I'm eager to learn new technologies and techniques to further enhance my abilities and contribute to a team environment.
My Skills and Competencies
Data Entry
Executive Virtual Assistant
Cold Caller
Certificates
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My Experience and Education
2012
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2014
Qualfon Inc.
(Customer Service Representative)
- Provided technical support to telecommunications customers.
- Managed account inquiries, including refunds and number portability requests.
- Handled supervisor escalations and resolved complex customer issues.
- Maintained a high level of customer satisfaction.
2013
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2014
Fusion Inc.
(Custom Service Associate)
- Achieved sales targets for a language learning program for over six- month period.
- Development and emplemented effective sales strategies to engage potential customers.
- Built rapport with clients and addressed their enquiries regarding the program.
- Demonstrated strong communication and persuasion skills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Technical Support Representative
Streamlined signal issue resolution, significantly improving efficiency and reducing resolution times. High success rate
Outbound Caller
Built rapport with clients and addressed their inquiries regarding the program/products.