2012
Bachelor of Science in Computer Science
St. Paul College Foundation Inc.
More Info About Me
I am a professional Customer and Technical Service Representative with over 9 years of experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem-solving- solving and building customer loyalty. I am a fast learner and can easily adapt to the rigors of the job.
I have an unimpeachable character and unquestioned job ethic. I am also extremely motivated and a team player. I will always anchor on the company vision with whatever I do. I am a firm believer in work-life integration that enables me to maximize my time and not sacrifice one over the other.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
SEO Specialist
Certificates
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My Experience and Education
2021
-
2023
JP Morgan Chase & Co.
(Credit Card Fraud Specialist)
• Assist customers with their fraud charges
• Track and monitor illegal transactions on customers' financial account
• Provide assistance to victims of Identity Theft
• Reduce the risk of fraud through detailed authentication on cardholder identity and incoming credit authorizations for potential fraud.
• Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud, waste or abuse committed by clients against our company
2014
-
2021
Telstra International Philippines Inc.
(Complaints Coordinator and NBN Specialist)
• Committed to providing high-quality business customer care to create a positive experience
• Handles their personal account inquiry to better assist customers and to avoid being transferred to a different department
• Eradicate customer's pain and deliver exceptional experiences for both our customer and our front-line teams
• Assisting customers with their bill disputes, sales inquiries, sales order processing, online account inquiry and account management.
• Process NBN Orders
• Remediate and Migrate ADSL2 and PSTN to NBN services
• End to end
• escalations expert
• Manage and resolve business Complaints
• Recover and build relationships with business customers
2013
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2014
Convergys
(Technical Support Representative)
• Technical support for Dell customers
• Technical support for Time Warner Cable
• Troubleshoot hardware and software issues
• Send new and replacement orders to customers
• Send technician trouble tickets
• Remote Dell customers computer for their software and installation issues
• Walk through customers for their hardware installations
My Services
SEO
On-Page SEO, Website Content, URL Structure, Title Tags and Meta Tags Headline Tags, Off-Page SEO, GNB/ GPB
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.