2017
Bachelor of Business Administration Major in Marketing
Pangasinan State University
More Info About Me
Hi , This is JE. An aspiring Virtual Assistant. Be part of my journey as I transition my corporate Job into a Virtual Job. I was a customer service representative taking inbound calls in a Bank located in US. I was also an Admin in one of the biggest Telecommunication Company in the Philippines Globe Telecom. Handling Broadband Department which requires Multi tasking and Attention to details and a tons of Patience as we handling customers concerns.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
AppleBytes Communication Inc.
(Administrative Aide)
• Monitored sales of internet connection packages to ensure that all customers were getting the best deal possible.
• Monitors daily sales reports and installation activity to ensure all sales are captured and installed per the agreed-upon timeframe.
• Maintains records of all internet installation by date, location, and type of service provided.
• Utilizes CRM software to manage customer’s accounts.
• Scheduling customer’s onsite visit appointment.
• Regularly communicated with customers to provide updates on their installation status.
• Answered customer questions regarding installation process and provided updates on estimated time of arrival
• Scheduled installation appointments with customers and followed up via email to ensure customer satisfaction.
2018
-
2019
IQOR Phils.
(Customer Service Representative)
Collection agent. Taking calls and doing customer service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.