Bachelor of Science in Information Technology
Holy Cross of Davao college Inc
I am Jepharelle Cagas, a skilled professional with a strong background in data entry and 5 years extensive experience in the BPO. I have developed a diverse skill set, showcasing proficiency in data entry, computer skills, and a positive and adaptable mindset.
Data entry is where I truly shine. With meticulous attention to detail and a focus on accuracy, I excel at efficiently processing large volumes of information while maintaining data integrity. I am knowledgeable on various data entry tools and software, enabling me to handle complex data sets, perform data analysis, and ensure seamless organization for enhanced productivity.
Moreover, my computer skills extend beyond data entry. I possess a comprehensive understanding of various software applications and platforms, which allows me to navigate technology with ease and adapt quickly to new systems. Whether it's utilizing spreadsheets, databases, or other software, I am confident in my ability to leverage technology to streamline processes and achieve optimal results.
In addition to my technical skills, my positive mindset serves as a driving force in my work. I approach challenges with a can-do attitude, always seeking solutions and opportunities for growth. As a natural multitasker, I thrive in fast-paced environments and can effectively juggle multiple tasks while maintaining a high level of accuracy and attention to detail.
I firmly believe in the power of adaptability and continuous learning. I embrace change and am eager to expand my skill set by acquiring new knowledge and staying updated with the latest industry trends and advancements. My willingness to learn ensures that I can adapt to evolving technologies and methodologies, making me a valuable asset to any team or organization.
With five years of experience in the BPO industry, I have honed my customer service skills and cultivated a strong sense of professionalism and confidentiality. I am an effective communicator and collaborator, fostering positive relationships with team members and clients alike.
Thank you for taking the time to review my profile. I am enthusiastic about applying my expertise, positive mindset, and adaptability to contribute to the success of your projects. Let's collaborate and achieve remarkable results together!
Holy Cross of Davao college Inc
My role as a Chat support on WISH is to help about the package of the customer whether it is eligible for replacement, make refunds and to track their package by sending them an email.
As a Customer Service Representative for Under Armour, I am responsible for tracking the package of the costumer, make refunds, and place order
As a Order Placer for DoorDash, I am responsible for calling the restaurant to place the order of the costumer and to call the customer for cancelling the order and to make some changes on their order.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.