2018
BS Electronics Engineering
New Era University
More Info About Me
Adaptable professional with experience in customer support and back-office operations. Recently trained in Virtual Assistance and Social Media Management, skilled in email handling, content scheduling, and Canva design. Excited to apply these skills to help businesses grow online while developing long-term expertise as a VA/SMM.
My Skills and Competencies
Calendar & Email Management
Social Media Posting & Canva Graphics
Data Entry & Online Research
File Organization (Google Drive, Dropbox)
Customer Messaging & Chat Support
Basic SEO & Hashtag Research
Certificates
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My Experience and Education
2023
-
Present
Telus Digital Philippines
(Senior Back Office Support)
- Review and investigate accounts for possible fraud.
- Prepare reports and documentation for compliance.
- Work closely with teams to ensure secure platform
use.
2022
-
2023
ResultsCX
(Customer Account Associate)
- Assisted customers with account troubleshooting and
streaming services.
- Processed service upgrades, orders, and account
updates.
- Resolved customer issues quickly and professionally
2019
-
2020
AMI Equipment Services & Solutions Inc.
(Technical Service Engineer)
- Installed and maintained hospital medical equipment.
- Provided on-site technical support and troubleshooting.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.