2018
BS Electronics Engineering
New Era University
More Info About Me
I am a fraud specialist and operations customer service. Throughout my career, I've always focused on empowering my analytical thinking, problem solving, time management and better communications with clients to deliver better service and healthier work environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Telus Digital Philippines
(Fraud Specialist / Operations CSR II)
Produced detailed, technical, investigative reports with decisive conclusions and assists drivers also known as Dashers to deliver their customers' orders, as well as explaining how their incomes and incentives works.
2023
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2023
VXI Global Solutions
(Account Associate)
Provides product and service information, answers questions, and resolves any emerging problems for the customers.
2022
-
2023
ResultsCX
(Customer Account Associate)
Help viewers with verified accounts who are experiencing problems with their streaming services and troubleshooting to address technical issues.
2021
-
2022
Alorica Philippines
(Customer Service Representative)
Assisted in fulfilment of customer orders placed online and by telephone and processed and issued product orders and service upgrades for customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.