2012
Bachelor of Science in Criminology
Holy Child Colleges of Butuan
Hello, I'm Jenny! Here's a little bit of something about me.
Professional staff with 6 years working experience in BPO industry particularly in financial account as a customer service representative. These includes my 2 years of experience in administrative tasks, 3 years inbound and outbound call as well as the email and chat support. In addition, I was able to gain an experience for 1 year with one of the biggest E-commerce in the Philippines as a level 3 customer service that manage the escalations relating to product and services.
My Skills and Competencies
Calendar Management
Chat Support
Email Support
Customer Service
Social Media Management
Graphic Designer
Content Creator
Certificates
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My Experience and Education
June 2022
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August 2023
Shopee – SeaMoney Credit Inc.
(Senior Analysts – SeaMoney Credit and Features)
• Managing escalations relating to products and services.
• Process and review loan application status.
• Handling problem tickets and adhoc tasks.
• Handles the target number of cases to be completed within the day.
• Responsible for sending the daily report of team productivity.
• Providing feedback to upper management regarding customer issues.
January 2018
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March 2022
AQUIRE BPO
(Customer Service & Cards Sales Specialist)
• Manage complaints and take escalation calls relating to the product and process.
• Process and review disputed loan application and endorse to Lending team once confirmed to be eligible
for reassessment.
• Assists with customer complaints via phone calls, emails and chats.
• Handles specific tasks/projects that require to be completed within stipulated time.
• Handles escalations calls and emails when Team Lead is unavailable.
• Perform extra delegated tasks such as daily productivity reports and team performance.
May 2015
-
December 2017
SPICRM (RCBC BANKARD)
(Customer Service Representative & Account Specialist)
• Provides customer relation support.
• Responsible for preparing closing documents after reviewing the loan documents.
• In charge of loan and card upselling.
• POC in charged in graveyard shifts and specifically handles escalations relating to finance products.
May 2014
-
April 2015
Ruan Beauty and Wellness Inc.
(Administrative Assistant)
• Created customer contact letters and maintained sales account information with MS word and MS Excel.
• Manage and maintain stocks, sales report and other administrative task.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Chat and Email Support
Providing responsive, empathetic support via chat and email to ensure customer satisfaction and issue resolution.
Customer Service
Committed to going above and beyond, ensuring customer's needs are met, and building strong, lasting connections.