2016
BSBA major in Marketing Management
University of the Cordilleras
More Info About Me
Versatile and results-oriented professional with extensive experience in administrative support, dental insurance coordination, and customer service. Highly skilled in streamlining office operations, managing insurance claims, and ensuring accurate documentation to improve efficiency and maximize revenue. A proactive problem-solver with excellent organizational and communication skills, dedicated to delivering outstanding service and optimizing workflows. Known for adaptability, attention to detail, and a strong work ethic, I thrive in fast-paced environments and am eager to contribute to a dynamic team.
My Skills and Competencies
Dental Insurance Coordinator
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
3C Dental
(Insurance Coordinator)
- Review and verify submitted claims for accuracy, completeness, and adherence to insurance policies to minimize denials and maximize reimbursements.
- Ensure accurate and timely submission of dental insurance claims, verify patient and policy details, monitor claim acceptance, correct errors, and maintain records for efficient processing.
- Generate and send accurate patient statements for outstanding balances after insurance payments, ensuring clarity in billing details. Address patient inquiries, provide payment options, and follow up on overdue accounts to facilitate timely collections.
- Maintain clear and professional communication with dentists, hygienists, and administrative staff to ensure accurate billing and seamless insurance claim processing. Coordinate with the front desk to verify patient information, treatment plans, and insurance details. Educate patients on their insurance coverage, financial responsibilities, and available payment options. Address and resolve billing concerns promptly, ensuring a smooth and positive patient experience while supporting office efficiency.
- Track and verify insurance payments, deductibles, and patient responsibility to ensure accurate billing. Review Explanation of Benefits (EOBs) to confirm correct reimbursements and identify discrepancies. Calculate and communicate patient portions, collect outstanding balances, and provide payment plan options when necessary. Maintain accurate financial records to support seamless account management and reduce billing errors.
- Handle and process patient payments via cash, checks, and credit cards while ensuring accurate documentation. Post insurance payments, adjustments, and patient payments to corresponding accounts. Reconcile daily transactions, identify and resolve payment discrepancies, and ensure accurate account balances. Maintain detailed financial records and collaborate with the billing team to ensure timely and efficient payment posting.
2019
-
2021
AYALA LAND CORP.
(Administrative Assistant)
- Managed multi-line phone system, routed calls, and greeted visitors professionally.
- Maintained confidentiality by adhering to privacy policies and secure filing systems.
- Fostered a positive work environment through effective communication and teamwork.
- Organized and maintained records, ensuring efficient document retrieval.
- Provided excellent customer service by promptly addressing inquiries and concerns.
- Assisted with HR tasks, including employee file updates and time-off requests.
- Supported new employee onboarding with training materials and orientation coordination.
- Scheduled meetings, coordinated travel, and prepared key documents for executives.
- Managed office supplies, vendor negotiations, and streamlined invoice processing.
- Handled expense reports and budget tracking for executive staff.
2016
-
2019
Convergys Philippines
(Receptionist)
- Greeted visitors and provided professional, friendly assistance.
- Managed multi-line phone system, directing calls and addressing inquiries.
- Scheduled and confirmed appointments, maintaining accurate client records.
- Resolved customer concerns, ensuring prompt and effective solutions.
- Streamlined front desk operations for improved efficiency.
- Maintained confidentiality and handled sensitive information with discretion.
- Assisted with client onboarding and ensured paperwork completion.
- Monitored visitor access and reinforced office security procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.