2011
Bachelor of Science in Information and Technology
Mindanao Polytechnic College
More Info About Me
With 10 years of customer service experience and 2 years in technical support, I’m here to make your life easier. I excel at quickly solving problems, whether it's a tech issue or a customer need, ensuring everything runs smoothly for you. I also bring hands-on experience with property management systems for both short- and long-term rentals, so I know exactly how to streamline bookings and keep everything on track. Let me take care of the details so you can focus on what matters most — your success.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Virtual Assistant
Certificates
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My Experience and Education
2018
-
2025
About the Stay
(Guest Relations Manager)
Handling inquiries on short-term rental platforms such as Airbnb, Booking.com, and through PMS tools.
Managing check-ins/outs, and ensuring a seamless guest experience.-Creating and managing property listings, as well as monitoring and addressing any negative reviews.
Skilled in coordinating with housekeeping and maintenance teams, addressing guest feedback, and resolving complaints promptly.
Strong administrative and reporting skills, with a focus on improving guest satisfaction and staying competitive in the industry.
2017
-
2019
Telemarketer for Medicare
(Telemarketer)
Making outbound calls to schedule appointments for discussions about Medicare Supplement plans with a Medicare Specialist.
2015
-
2017
Awesome CX Davao
(Customer Support Representative)
Provided customer service and excellent assistance through initiation of first call resolution.
2013
-
2015
Concentrix Davao
(Technical Support Representative)
Provided customer service and excellent assistance through initiation of first call resolution.
Worked as flexed agent catering both technical and customer care departments.
My Services
Property Management
Handling inquiries on short-term rental platforms such as Airbnb, Booking.com, and through PMS tools.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.