2014
Associate in Hotel and Restaurant Services
Associate in Hotel and Restaurant Services
More Info About Me
As a dedicated customer service professional with over three years of experience, I've honed my communication skills to deliver optimal solutions to clients. My journey in the industry has been marked by a passion for learning, and embracing new tools, technologies, and methodologies to ensure I stay at the forefront of customer satisfaction trends.
Throughout my career, I've consistently shown that I am a fast learner, adapting swiftly to new environments and challenges. This adaptability, coupled with a robust work ethic, has empowered me to excel even in situations requiring minimal supervision.
My aim is to continually leverage these skills, commitment, and passion for learning to deliver the best possible outcomes for both the customers I serve and the company I represent.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service Professional
Quality Assurance Specialist
Certificates
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My Experience and Education
2022
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2023
Manulife Data Services Inc
(Customer Service Professional)
-First point of contact for any customer who has a question or an issue with a product or service the company sells.
-Answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
2022
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2023
Aspire Katara Hospitality
(Admin Assistant | Data Entry Specialist)
Provides essential support to ensure smooth operations within the organization, performing tasks such as managing correspondence, organizing schedules, coordinating meetings, maintaining records, and assisting with general administrative duties, contributing to the overall efficiency and productivity of the team or department.
2021
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2022
Burgeri Restaurant
(Appointed Social Media Manager)
Crafting and executing engaging social media strategies, managing online presence, creating captivating content, and driving customer engagement to enhance brand awareness and promote the restaurant's offerings.
Creating designs visually appealing and cohesive marketing materials, including menus, promotional materials, digital assets, and social media visuals, to effectively communicate the restaurant's brand identity and entice customers.
2017
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2022
Aspire Katara Hospitality
(Restaurant Cashier / Receptionist)
-Welcoming the guest upon arrival
-Responsible for taking food orders from the customers.
-Settling the bill of the customers.
-Handles customer complaints.
-Responsible for any cash out in the restaurant.
-Coordinate with the team with the operation.
2017
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2017
Aloft Hotel (United Arab Emirates)
(F&B Talent)
-Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
-Communicate with customers to resolve complaints or ensure satisfaction.
-Collect payments from customers.
-Process customer bills or payments.
-Write customers' food orders on order slips, memorize orders, or enter
orders into computers for transmittal to kitchen staff.
-Communicate dining or order details to kitchen personnel. Take customer orders.
-Prepare checks that itemize and total meal costs and sales taxes.
2013
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2014
Taking Your Forward Inc
(Customer Service Representative)
o Responsible in explaining the products and services and prices of the
company's business and answer questions from the customers.
o Handle complaints, provide appropriate solutions and alternatives within
the time limits and making sure to make follow up to ensure resolution.
o Keep records of customer interactions, process customer's accounts and
file documents
o Identify and assess customers’ needs to achieve satisfaction
o Manages large amounts of incoming and outcoming calls.
2014
-
2016
Taking Your Forward Inc
(Quality Assurance Specialist)
▪ Responsible for call quality monitoring and quality assurance
▪ Provides complete and accurate quality and productivity reports
▪ Provides monitoring evaluations to agents thru team leads with
recommendations, changes and/or enhancements to improve skills
▪ Provides feedback and action plans to improve processes
▪ Drafts quality assurance policies and procedures
▪ Interprets and implements quality assurance standards
▪ Evaluates adequacy of quality assurance standards
▪ Investigates customer complaints and non-conformance issues
▪ Collects and compiles statistical quality data
▪ Analyze data to identify areas for improvement in the quality system
▪ Prepare reports to communicate outcomes of quality activities
▪ Identify training needs and organize training interventions to meet quality
standards
▪ Assures ongoing compliance with quality and industry regulatory
requirements
My Services
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Creates visually compelling and effective designs and enhance the visual appeal of various mediums.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.