2019
Bachelor of Elementary Education major in Special Education
Global Reciprocal Colleges
More Info About Me
I am a skillful, honest, and hardworking individual. I graduated with an education degree last 2018, I work as a tutor for a year. I love to interact with children and it helps me to improve my communication and leadership skills.
After I finish teaching, I was hired to one of the largest BPO companies in the Philippines. I worked as a sales representative, Data entry specialist and appointment setter for 3 years.
My work experience teaches me how to be more flexible at work and doing extra mile is important. I ended up becoming a top performer in my group before leaving.
After that, I was hired by an Australian lending company that is based in the Philippines.
It's great because I acquired more skills and became more independent.
I have experience in loan and collection businesses, so I will be able to learn which ever
line of business I am allocated to.
Moving forward, I am ready to take my career to a whole new level. I believe that all progress takes place outside the comfort zone.
My Skills and Competencies
Appointment Setting
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Credit Corp
(Customer Relation Associates)
I'm currently working as a loan verification officer.
My usual responsibilities include, but are not limited to:
- Determine credit worthiness by processing loan applications and documents within particular limitations.
-Make an informed decision on whether the customer will be approved or rejected.
It appears simple, yet it needs critical thinking abilities and smart judgment. Before landing that job, I had experience in other departments. This is something that I am capable of doing as well.
Customer Service Representative in lending
- Educate clients about our products and services to ensure better overall communication.
-Help them file their application and respond to their queries.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Debt Collector
-Locate and contact debtors to inquire about their payment status.
-Set payoff deadlines or payment schemes.
-Answer questions and complaints.
-Investigate and resolve discrepancies.
2019
-
2021
SITEL - Ortigas
(Customer Service Representative)
I've been working as a customer support agent for about three years. I learned a variety of things during that year, for which I am very grateful. These are the experiences that molded me into the person I am today.
Data Entry
- Sort, verify and update the information of the customers.
- Enter the account of the customer to a specific data based.
- Reviewing data for incomplete or inconsistent information.
Sales representative
- Sell products and services to the prospective customers.
- Maintain positive relationship to the customer to ensure good feedback and future sales for the company.
- Answering client questions about products, prices, and availability.
Appointment Setting
- Main focus is to set up an appointment for the customers that needs a repair service.
- Do an inbound and outbound call to make sure that that the customer is available on the set date of appointment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.