2004
Bachelor of Science in Commerce Major in Computer Science and Information System
CENTRO ESCOLAR UNIVERSITY
More Info About Me
I always believe that progress requires consistency and a goal in every task. I am fond of creating outputs with my undivided attention and making sure that at the end of the day, I am able to complete my tasks. I have worked in the BPO Industry for 14years, which trained me to have a better mindset on all things. I decided to focus with my passion which a social media manager and a Virtual Assistant that can work independently. I'm keen into details and goal-oriented person who commits to having meticulous approach to my work and making sure that before completion will be of premium quality. I have the initiative to perform a tasks that I consider helpful to the business and to be able to suggest improvements and innovations along the way. I am a type of person who values honesty, integrity and responsibility.
My Skills and Competencies
Customer Service
Team Management
Social Media Management
Book Keeper
Data Entry
Pinterest Manager
Certificates
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My Experience and Education
2007
-
2022
Teletech
(Team Leader (2011-August 2022)- Telco Account (Number Porting Center))
-Actively managing the staffs, providing support, motivate and retain outstanding team.
-Coach, Lead and Develop my team to provide the right solutions for our customers whilst delivering a great customer experience. Identify areas of opportunity for agent’s development.
-Improve the key success metrics (of Team) associated with program’s goals.
-Managed Day-to-Day operations and deliverables.
2006
-
2007
Sterling Global
(Medical Transcriptionist)
-Transcribing Doctor’s Prescription
-Transcribing Doctor’s Diagnosis
-Transcribing Doctor’s Operation Procedures
2005
-
2005
Crown Asia Inc.
(IT Staff)
-Data Endcoding
-Testing their new system
-Administrative task
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Customer service is putting the customer first and delivering courteous and efficient support to build loyalty and trust