2001
BS Tourism
Polytechnic University of the Philippines
More Info About Me
I am a dedicated and detail-oriented professional with a strong focus on achieving high-quality results and meeting client needs. While I may not be the most extroverted, my commitment to delivering exceptional work sets me apart. I excel at adhering to established procedures and am equally adept at adapting to changing requirements as necessary. My ability to work independently and manage tasks effectively makes me a valuable asset in any role requiring precision and flexibility.
My Skills and Competencies
Go High Level Specialist
WordPress Website Builder
Automation - Zapier | Make
Social Media Management | Graphic Content/Design
Certificates
My Experience and Education
2024
-
Present
Freelancer / Contract
(Technical Virtual Assistant | CRM & Automation Specialist)
- Designed and managed custom sales pipelines and automation workflows in Go High Level, including onboarding, upsells, and renewals.
- Built funnels, integrated tagging strategies, and launched email/SMS drip campaigns to nurture leads and boost engagement.
- Handled client portal updates, meeting coordination, and CRM maintenance to support smooth operations and accurate tracking.
June 2022
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July 2023
Sutherland Global Services, Egypt
(Senior Customer Service Associate)
- Delivered exceptional support through high-volume inbound calls for U.S.-based telecommunications and hospitality clients, ensuring prompt and accurate resolutions.
- Provided technical assistance and issue resolution for mobile services and hotel-related concerns, including escalated complaint handling.
- Managed VIP guest and premium customer channels, delivering personalized service and maintaining high satisfaction in fast-paced environments.
2022
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2023
Intercoastal Auto Glass, Florida USA
(Back Office Virtual Assistant (part time))
- Reviewed and processed auto glass insurance claims to ensure full compliance with Florida state regulations and industry standards.
- Verified customer documentation for accuracy and completeness, minimizing processing delays and errors.
- Coordinated seamlessly with insurance providers and customers, facilitating smooth claim approvals and timely service delivery.
My Services
Go High Level Specialist
I help businesses streamline and automate their systems using Go High Level — from setup to smart workflows and CRM.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Course Creation
I help coaches organize, structure, and launch online courses—handling content, setup, and platform support.
Automation
I automate business workflows using Zapier and Make.com — saving time, reducing errors, and boosting efficiency.