COMPASS EXPERIENCE LABS
(CUSTOMER SUPPORT ASSOCIATE - OFFSHORE)
As a Customer Support Associate, I delivered timely and accurate email support to ensure a high-quality customer experience. I managed inquiries and escalations through platforms like Gorgias and Zendesk, resolving issues related to orders, payments, and transactions using Shopify. Handling returns and exchanges was a key responsibility, where I utilized tools like Happy Returns Dashboard, and Loop Returns to ensure smooth processes. I also collaborated cross-functionally with multiple teams to resolve intricate problems and enhance overall service delivery. By analyzing customer feedback and trends, I identified areas for improvement and implemented effective solutions, ultimately driving higher customer satisfaction.
ENGOO
(ESL Tutor)
As an ESL tutor, I conducted 25-minute one-on-one English lessons tailored to the individual needs of foreign students, focusing on improving their speaking, listening, and comprehension skills. I adapted my teaching style to accommodate a range of proficiency levels and learning preferences, often facilitating student-selected topics to keep lessons engaging and relevant.