2014
Bachelor of Science in Entrepreneurship
AICS
My Skills and Competencies
Social Media Manager
General Virtual Assistant
Data Entry
Admin Support
Certificates
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My Experience and Education
2013
-
2022
ACQUIRE BPO
(Retention Mentor / Credit Controller)
• Handles overall department credits
• Ensure to meet given Target and provides tailor fit resolution to prevent customer from going to different service provider.
• Identified and helped in the improvement of struggling agents and all department related issues to Credits.
• Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and documentation.
• Supports and communicates business goals, quality standards, processes, procedures and policies.
• Best Retention agent (2018)
• TL Apprentice
2013
-
2013
24/7 Customer
(Customer Care Specialist)
Handles General Mobile enquiry
2008
-
2013
IBM Global
(Customer Care Specialist)
Handles general mobile enquiry
My Services
Social Media Management
include analyzing data, identifying trends and planning digital campaigns to build community online.
General Virtual Assistant
include scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
Data Entry
include coding information, processing errors and achieving an organization's goals by completing the necessary tasks.
Admin Support
provides office support to either an individual or team and is vital for the smooth-running of a business.