2020
Bachelor of Science in Criminology
Davao Central College
Registered Criminologist with Research and Customer Service Skills
Hello! It's me Jennifer Grace M. Miculob, and you may call me Jenn or Grace. I am 26, single, and live in Sta. Cruz, Davao Del Sur, Philippines. As a Registered Criminologist, I am professionally driven to merge my expertise and customer strategic approach.
In my four (4) years of Bachelor of Science in Criminology, including one (1) year of internship and several trainings, made me well-versed in criminological terminologies, regulations and procedures. Moreover, I have had experience in customer service, particularly in Technical Support and Healthcare Associate under international and voice accounts for a total of two (2) years that helps develop an outstanding relationship with customers. Furthermore, I have excellent organization and time management, data entry capabilities and can perform different administrative tasks. To further strengthen my competence and potential as Virtual Assistant, I enrolled in Introduction to Virtual Assistant and General Virtual Assistant Training facilitated by top ranking facilitators and coaches in the Philippines, to become effective and efficient remote worker. To sum up, I am dedicated and passionate in providing clients' kind of professional support with high accuracy and quality of work.
If you're looking for devoted and professional partner in your business world, do not hesitate to reach me out and negotiate anything we can to achieve both customer satisfaction and work-life balance that every individual dreamt of.
Attention to Detail
Administrative Management
Data Entry
Attention to Detail
Legal Research
Customer Service
Certificates
My Experience and Education
2022
-
2023
Teleperformance Davao PH
(Technical Support Representative)
Manage inbound calls for inquiry and internet application
service set up.
Verifies address serviceability.
Create tickets for cases that requires special actions or
evaluations from engineers/designers.
Deals with basic troubleshooting.
Check claims and disputed bills, provide service
credit/adjustment if just and necessary.
Transfer of service from one address to another.
Customers’ education to set clear expectations.
Process enrollment for government programs/subsidies to be
applied on customer’s account.
Collaborate with other departments if needed to provide great
customer service.
Regularly check emails or any updates, or notifies colleagues for
better performance of becoming effective and efficient support.
Proper documentations for overall interaction.
2021
-
2022
Sutherland Global Services PH
(Healthcare Associate)
Caters inbound calls.
Verifies/authenticate the Provider and Patients’ account.
Reduced providers’ anxiety by clearly and calmly explaining the
benefits and the process.
Actively listen to providers’ complaints and feedback, making
improvements to continuously elevate the quality of service.
Built strong and trusting relationships with providers by
providing continuous support and delivering best possible
service.
Assist providers (Professional Doctors) in checking customers’
service coverage based on their Insurance Plan.
Process claims after medical services/procedure has been done
or provide reimbursements for disputed claims.
My Services
Legal Research
In-depth legal research on a wide range of legal topics and areas of law to provide summaries and analysis.
Customer Service
Acts as liaison by providing services, adhering concerns, and giving accurate and efficient resolutions.
Data Entry / Web Researcher
Search the Internet for information on an extensive variety of topics.