2012
BS Human Ecology
University of the Philippines Los Baños
More Info About Me
With 9 years in the call center industry, I’ve honed my skills across chat, email, and phone communication, ensuring customer issues are resolved smoothly. I'm all about troubleshooting and following up with a critical eye for detail, making sure nothing slips through the cracks.
Beyond customer service, I’m deeply familiar with social media marketing, especially Facebook and Instagram ads. I know how to navigate Ads Manager, Business Manager, and Business Suite with ease, plus I stay up-to-date on advertising policies. I’ve led teams and handled admin tasks, and I’m confident in MS Office applications.
Additionally, I create social media content, run ads, analyze performance, and troubleshoot when needed. I’ve also developed online courses, ebooks, and digital products. My diverse experience ensures that I bring both strategic insight and hands-on expertise to every project.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
TDCX Philippines
(Customer Service Representative/ Team Lead)
assisted advertisers with their Ads issues that range from billing, analyzing ad delivery, basic troubleshooting, responsible for coaching representatives, updating scores, conducting daily huddles, doing admin tasks and reports
2014
-
2019
Transcom Worldwide Philippines
(Customer Service Representative)
started with phone support and got transferred to chat support; assisted customers in locating packages, communicating with drivers, and investigation reports
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.