2009
Associate Computer Science
University of Montalban
More Info About Me
I am motivated, dedicated and a hard working person with great communication, listening and problem solving skills. a person who has an experience in customer service related field for four years and has a background in recruitment and Sales. I have a proven track record of responsibility, integrity, and commitment to company objectives, and I am a customer-oriented person who can work independently or as part of a team.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
General Virtual Assistant
Customer Related Expert
Certificates
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My Experience and Education
2022
-
2023
Popsty Ecommerce Co.
(Data Entry/Customer Service Representative phone and chat support)
• Data Enty management
• Assisting and advising customers via chat and phone and on their existing orders using Crm platform and Air call soft phone
• Checking the status of order
• Processing cancellation and Refund if needed
• Doing outbound calls once the customers reach out outside working hours
2021
-
2022
Teletech-Doordash
(Customer Service Representative Chat support)
• providing support and guidance to consumers via chat as well as for their live, finished, and canceled orders
• Checking the status of in progress orders
• Placing orders via chat or phone
• Sending emails for pending or unresolve concerns
• Doing outbound call for live orders/unresponsive customer
2019
-
2021
Teleperformance Philippines-Hilton
(Customer Service Representative)
• Assisting and advising customers who may be choosing from a variety of travel options. • Making reservations for customers based on their various requirements and budgetary allowance
• Checking the availability of accommodation or transportation on the customers’ desired travel dates. • Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations
• Providing support to customers who may need to amend or cancel a reservation
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.