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Bachelor of Arts major in English Language
CAP College foundation
More Info About Me
I am Jheng, and while I hold a deep affinity for mermaids, my professional background primarily lies in customer and technical support, with over 5 years of experience. However, due to my inherent passion for continuous learning, I have made the decision to explore the realm of social media marketing. Equipped with my newly acquired skills and previous experience, I am fully confident in my ability to create customized marketing strategies that perfectly align with my clients' businesses and deliver exceptional outcomes.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Concentrix
(Advisor 2, Technical Support)
- answers 10-15 calls per day with minimal outbound calls
- trouble shoot customers printers, pc, tablets and smartphones
- UPSelling
2016
-
2017
The Results company
(Technical Support)
- answers calls per day with minimal outbound calls
- troubleshoot and resolves customers problems with internet and phone
- upselling
2014
-
2015
Expert Global Solutions
(Universal Agent)
- answers 40-50 inbound calls per day
- schedules label creation, pick up request & track updates
- investigates and retrive lost packages
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.