2017
Bachelor of Science in Hospitality Management
Colegio de San Juan de Letran - Bataan
More Info About Me
Hey, I’m Jenina - a graduate of Hospitality Management.
I’ve worked in the hospitality industry for 6 years and have moved around all the departments from food and beverage to being a receptionist and a concierge. Right after college, I completed a one year internship program in the US which enhanced my customer service skills and overall experience in handling different types of guests and working with a diverse population.
In my previous role as a Concierge in one of the luxurious hotels in Doha, I have a proven track record of providing a highly personalized service to all of our guests. I’m basically like the personal assistant of the hotel ready to make each guests’ experience seamless from pre arrival to departure. I take pride in my capacity to handle travel arrangements and last-minute requests. I am highly organized and have the ability to manage multiple tasks simultaneously.
After years of working abroad, I’ve decided to finally move back for good in the Philippines and focus on working full time as a reliable virtual assistant. Just like exceeding hotel guests’ expectations, I’d also like to do the same for my future client.
My Skills and Competencies
Social Media Management
Data Entry
Executive Assistant
Email Management
Travel Management
Customer Service
Calendar Management
Event Management
File Management
Multitasking
Certificates
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My Experience and Education
2022
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2023
The St. Regis Doha
(Lead Concierge Agent)
Serve as primary contact between guests and the hotel.
Coordinating guest itineraries and special requests prior to the guest’s arrival
Arrange transportation to and from the airport, different destinations and events upon request.
Build relationships with local contacts and suppliers, constantly building a base of knowledge to support guests.
Accurately making different types of reservations. (Dining, spa, transportation, tours, etc.)
Maintain complete knowledge about local attractions, current events, and trends.
2020
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2021
2022
(ESL teacher)
Teaches Business English to Japanese professionals.
Tailoring lessons to accommodate differences in learning style and speed.
Creates a supportive and positive classroom environment.
Remains knowledgeable and respectful of cultural differences.
Gives accurate feedback on a student's performance.
Assisting students with their technical difficulties when needed.
2018
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2019
Marriott Madison West
(Front Desk Agent)
Performs all check-in and check out tasks
Handles customer inquiries over the phone
Assigns rooms according to guests’ requirements
Responds to guests’ complaints and requests in a timely and professional manner
Verifies guests’ payment methods during check-in
Serves as a host/hostess at conferences
Provides information about the hotel
My Services
Executive Assistance
Efficient email management, calendar organization, travel management, and other admin tasks.
Customer Service Support
Resolve issues, assist inquiries, ensure satisfaction, and uphold brand image with effective communication.
Data Entry
Ensuring accurate and up-to-date data management
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.