2014
Bachelor of Science in Information and Communication Technology
Cebu Technological University
My Skills and Competencies
Graphic Designer
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
Chung Insurance Agency|
(HR MANAGER/EXECUTIVE ASSISTANT)
Efficiently manage executive assistant responsibilities, including email and calendar management, while also overseeing team members' timecards and handling payroll tasks.
Take charge of social media postings for the organization, ensuring a strategic and engaging online presence.
Fulfill the role of a hiring manager for Filipino VAs and US Team members, actively participating in the recruitment process, onboarding, and offboarding
Handled administrative duties such as data management, Excel tasks, and creating presentations in Canva.
2022
-
2022
JP Morgan Chase and Co|May
(FRAUD SPECIALIST 1)
Address customer inquiries, provide assistance and clarification on account transactions, and conduct thorough research on account activity and notes to ensure accurate responses. Manage fraud claims, promptly process unauthorized transactions, demonstrate empathy, and acknowledge customer concerns throughout the resolution process.
Facilitate refund requests for confirmed unauthorized charges and file claims for checks mistakenly posted on different accounts, ensuring accurate and efficient resolution of customer issues
2019
-
2022
Concentrix Philippines
(TEAM LEADER)
Lead day-to-day team activities, ensuring alignment with organizational goals and targets. Delegate tasks effectively, fostering a motivated team by providing training to enhance skills, confidence, product knowledge, and communication.
Implement timelines, conduct coaching and mentoring, meetings, quarterly and yearly performance reviews, and contribute to company growth through successful team management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.