2019
Bachelor of Secondary Education major in English
Tanauan Institute, Inc.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Littelfuse Philippines
(Customer Service Representative)
-Performs order handling process through receipt of customer purchase orders, order entry, order adjustments/cancellations, order block handling.
-Follow up on customer requests on order expedites, special shipments, stock checks, delivery information, complaint handling, returns/credits/debits.
-Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer relates projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other CSR's.
-Provide sales support to Outside Sales through managing request for quotation and quote renewals in a timely manner using Price Authority or Contact Price.
2021
-
2023
ResultsCx
(Customer Service Representative)
-Answer inbound calls in a timely and friendly manner
-Evaluate problems and complaints of the callers and provide a proper solutions to them. Identify any issues that customers might be struggling with.
-Respond to the needs of customers and provide personalized service
-Provide information on the company's products or services and generate interest in the offer. Research needed information using available resources
-Upsell products and services
-Process enrollments, forms, applications
-Route calls to other team members whenever needed
-Make relevant notes from customer interactions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.