Hi! I am Jen Flor Abunda Mantalaba you can call me "Jen". I am a dedicated, hardworking individual with a passion for learning and problem-solving as well as I am organized, detail-oriented, and highly efficient.
My exposure to the corporate world for almost 2 years and virtual assistance journey equipped me with knowledge and experience of my career, and it will allow me to make a significant contribution by showcasing my skills and helping entrepreneurs grow their businesses.
I have a degree in Secondary Education major in Biological Science.
I have work as a customer service and sales representative at IQOR company originally located at St. Petersburg, Florida, United States but there is a company branch here in the Philippines.
I also worked as an Enumerator at the Philippine Statistics Authority (PSA) a very well-known Identity registration here in the Philippines.
I changed my career path and ventured into the world of the virtual assistance industry. I got my first company working as an Online tutor teacher for Japanese students which helps those students to improve their reading, writing, and conversing skills virtually. Since I am very interested in virtual assistant, I took a lesson and training from ProVA PH by Coach Dham. I learned a lot from Coach Dham about the virtual assistant industry, and that's why I entered this industry to expand my skills and challenge myself. By studying all the positions that are related to the virtual assistant, I know all the tasks that the client provides, which I will do with quality services to avoid disappointment.
As your Virtual Assistant, I can help you with any task. I am very organized, flexible, and a fast learner. I am very willing to learn new skills. And, I would love to help you grow your business. Let’s get in touch!
Davao Oriental State College of Science and Technology- Cateel Campus
• Create and implement lesson plans based on students' English language proficiency levels
• Guide students through the development of language skills, including reading, writing, speaking and listening
• Assess student progress and provide feedback
• Develop and implement activities and exercises to facilitate learning
• Foster an atmosphere of respect and understanding in the classroom
• Maintain records of student progress
• Provide guidance and support to students
• Collaborate with colleagues and administrative staff
• Participate in professional development activities
• Develop resources to enhance learning
• Respond to customer inquiries, concerns, and requests through various communication channels, including phone, email, chat, and in-person interactions.
• Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
• Address customer complaints and concerns with empathy and patience, striving to turn negative experiences into positive ones.
• Listen to customers' problems, troubleshoot issues, and provide effective solutions that align with company policies and procedures. Escalate complex or unresolved issues to the appropriate departments.
• Responsible for collecting accurate and reliable data by conducting surveys, interviews, or other data collection methods.
• Employed by government agencies, research organizations, and market research companies.
• Conducting surveys and censuses to gather information for statistical and administrative purposes.
• Respond to customer inquiries, concerns, and requests through various communication channels, including phone, email, chat, and in-person interactions.
• Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
• Address customer complaints and concerns with empathy and patience, striving to turn negative experiences into positive ones.
• Listen to customers' problems, troubleshoot issues, and provide effective solutions that align with company policies and procedures. Escalate complex or unresolved issues to the appropriate departments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.