2015
Bachelor of Science in Tourism and Hospitality Management
Pamantasan ng Lungsod ng Marikina
More Info About Me
As a passionate and motivated individual with years of experience in customer service and support, I am eager to take an active role in an organization that will provide opportunities for continuous advancement and where my drive, knowledge, and experience will be most beneficial. Fascinated in learning new skills and receiving training, as well as being adaptable to all work situations. I would thrive in the cooperative approach that your business values.
My Skills and Competencies
Administrative Management
Travel Management
Social Media Manager
Data Entry
Customer Service
E-commerce
Certificates
×
![]()
My Experience and Education
2021
-
2023
Tourism Experience
(Operations Travel Manager)
-Tourism Experience is a Qatar-based travel agency that offers first-rate travel experiences. Founded in 2020 by a local Qatari sponsor with French co-founders.
-I supervise all facets of travel operations, including booking, ticketing, planning, and customer service. I also manage the assignments for tours.
-I have complete authority over daily activities. I have excellent multi-tasking abilities and am highly service-oriented.
-I direct the operations staff to handle any difficulties with vendor management and consumer feedback.
- In an emergency, I'm able to think rationally, and I make sure that the tour runs smoothly and on time.
-I provide on-the-job training to new staff and students that apply for internships at our company
-I provide my clients with information about the prerequisites for traveling to foreign countries, such as visas, immunizations, passports, and customs.
2019
-
2021
Europe Travels
(Travel Consultant)
- Maintain professional image as per organization image quality standards.
- Prepare weekly or monthly reports as required in written as well as computerized.
- Attain every sales goal established by company.
- Respond to all phones as well as greet clients.
- Ensure to stock work area of required supplies.
- Respond to all calls and emails quickly, professionally and courteously.
- Ensure to complete all return calls every day.
- Utilize the latest acquired information to make required arrangements.
- Upgrade regularly on entire airline rules as well as regulations along with air fares and various industry
2017
-
2018
Metro Gas Sales Inc.
(Customer Service Representative)
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other
products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem,
selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up
to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing
customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
My Services
General Virtual Assistant
providing administrative assistance to department teams and executive management of an organization.
Travel Consultant
Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities.
Social Media Management
Help you in planning and developing social media campaigns. Posting content and engaging with customers.
Data Entry
Will help you to transcribe, update customer information, and enter accounting records.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.