Hey I am Jenalyn

More info About Me

"Hello! I'm Jen, your Virtual Assistant!

I'm Jenalyn Miones, a 28-year-old dedicated professional with experience as a Customer Service Representative and Virtual Assistant.

I graduated from Marikina Polytechnic College in 2018 with a degree in Bachelor of Technical Teacher Education.

As a Virtual Assistant, I am skilled at maintaining up-to-date knowledge of my client’s business, products, and services."

Jenalyn A. Miones
Hilongos, Leyte, Philippines
Freelancer
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My Skills and Competencies

Data Entry
Medical Virtual Assistant
Virtual Assistant
Bookkeeping

Certificates

Certified General Virtual Assistant
Virtual Assistant
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My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
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Marikina Polytechnic College

2019 - 2020
CONCENTRIX
(Customer Service Representative Tier II)

✅Billing Requests/ Complaints/ Inquiries
• Expired Promotions
• Adjustments/ Credits
• Combined Bill

✅Mobility Calls
• Roaming/ International
• Wireless Calls
• BOGO - Buy One Get One Promo

✅Sales
• Bundles
• Equipment
• DIRECTV Now

2018 - 2019
SITEL
(Customer Service Representative)

✅Answer inbound calls following the guidelines and goals established by the client and contact center management.
✅Consistently achieve call quality score goals to help meet client and customer satisfaction objectives.
✅Provide customer support via live chat, email, or phone.
✅Respond promptly to customer inquiries.
✅Handle problem resolution, including follow-up or escalation to a higher level of expertise when necessary.
✅Maintain up-to-date knowledge of the client’s business, products, and services.
✅Track orders and reship them as needed.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Hilongos, Leyte,
Philippines


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