2018
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Marikina Polytechnic College
More info About Me
"Hello! I'm Jen, your Virtual Assistant!
I'm Jenalyn Miones, a 28-year-old dedicated professional with experience as a Customer Service Representative and Virtual Assistant.
I graduated from Marikina Polytechnic College in 2018 with a degree in Bachelor of Technical Teacher Education.
As a Virtual Assistant, I am skilled at maintaining up-to-date knowledge of my client’s business, products, and services."
My Skills and Competencies
Data Entry
Medical Virtual Assistant
Virtual Assistant
Bookkeeping
Certificates
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My Experience and Education
2019
-
2020
CONCENTRIX
(Customer Service Representative Tier II)
✅Billing Requests/ Complaints/ Inquiries
• Expired Promotions
• Adjustments/ Credits
• Combined Bill
✅Mobility Calls
• Roaming/ International
• Wireless Calls
• BOGO - Buy One Get One Promo
✅Sales
• Bundles
• Equipment
• DIRECTV Now
2018
-
2019
SITEL
(Customer Service Representative)
✅Answer inbound calls following the guidelines and goals established by the client and contact center management.
✅Consistently achieve call quality score goals to help meet client and customer satisfaction objectives.
✅Provide customer support via live chat, email, or phone.
✅Respond promptly to customer inquiries.
✅Handle problem resolution, including follow-up or escalation to a higher level of expertise when necessary.
✅Maintain up-to-date knowledge of the client’s business, products, and services.
✅Track orders and reship them as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.