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Bachelor of Science in Hotel and Restaurant Management
UNIVERSITY OF SAN JOSE - RECOLETOS
More Info About Me
Hello, I'm Jenalyn. As a customer care agent, I have extensive experience in the business process outsourcing sector. My ability to multitask is strong. I'm always determined. I have a strong sense of motivation and strive for excellence in all I do. Even though I'm new to the freelance world, I'm constantly keen to learn new things. To improve my skills, I enrolled in freelancing classes. Working with you will delight me greatly.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2019
Manulife Data Services
(Customer Service Representative)
Answer and assist callers, provide quality customer service to callers, Marketing Assistants, Advisors and Account Holders with questions about their investments / accounts.
2014
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2016
Author Solutions Phils. Inc.
(Customer Service Representative)
Assist and answer callers and Authors’ questions about their book. Route callers and Authors to the appropriate department if necessary. Provide quality customer service to callers and Authors.
2013
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2014
Convergys Phils. Inc
(Technical Support Representative)
Assist callers / customers with basic troubleshooting.
May 2009
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June 2012
SYKES ASIA INC
(Customer Service Representative)
Answer inquiries, assist customers with their account. Provide quality customer service to customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.