Hey I am Jenalyn Ann

Axcl Middle East Fze (UAE)
(Office Secretary)

Responding to daily requests in each office department (Sales & Technical) assistance in handling inquiries such as emails inquiries and WhatsApp messages, correspondence and/or compiling, analyzing data for administrative decisions.
- Accountable for the smooth running of the office, with all administrative responsibilities and tasks.
- Follow up on due invoices by telephone, email & reminder letter within agreed timelines as per collection/accounting policy and maintain accurate records of all customer activity, ensuring that customer’ outstanding are cleared by customer on a timely basis.
- Deal effectively with customer account queries / complaints, to ensure they are concluded satisfactorily and on time.
- Handle disputed invoices and follow up for correction with other functions for dispute resolution.
- Provide accurate advice on billing queries to customers with respect to VAT/invoice details, and other queries.
- Ensuring debit notes are advised to customers and appropriate recording of the same (i.e. for bounce cheque charges, late payment fees) and credit notes are advised and recorded for any wrong invoicing/charges.
- Perform customer account reconciliations as required, sending periodic updated customer statements (SOA)/letters as may be requested/when communicating outstanding balances.
- Keep a record of company documents, contracts, etc.
- Maintain relevant databases when necessary.
- General administrative duties and data entry.
- Handle visa processing documents and applications in coordination with the PRO
- Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders supplies.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and purchasing new equipment when needed
- Verifying paid and unpaid accounts and calling customers with top outstanding balance using the company system for accounts history reference.
- Computing double/charged accounts and emailing confirmed/corrected computation of bills
- Answer inquiries from customer and providing them with exact and accurate information and resolve complaints