2017
Bachelor of Science in Tourism Management
Bataan Peninsula State University
More Info About Me
I am a dedicated and reliable professional & an effective travel specialist who is self-motivated and open to learning. My strong suits are conceptual and analytical thinking skills. I am ready to engage myself with relevant trainings to fit in Corporate and Business Industry. I excelled at helping customers understand the product and answering questions about their concerns, and sometimes seen as having a assistant and admin roles.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Administrative tasks
Transaction Coordination
Amazon FBA/FBM
Helium 10 / Jungle Scout Product Research
Product Sourcing on Alibaba and Ebay Product Listing
Certificates
My Experience and Education
2022
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2022
Luxury Business Class
(Travel agent)
• Work out of multiple GDSs and a variety of internal tools and systems to quote, exchange, reissue, and refund airline tickets
• Process customer request as per guidelines.
• Adherence to process Quality and Compliance Guidelines.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
2021
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2022
Hopper
(TRAVELER EXPERIENCE SPECIALIST)
• Assist teammates and customers via Customer and within the GDS/NDC tools to ensure you have solved their complex ticketing issues
• Work out of multiple GDSs and a variety of internal tools and systems to quote, exchange, reissue, and refund airline tickets
• Prioritize and Reprioritize work based on demand and imminent travel needs
• Provide an exceptional level of customer support to internal and external customers
2019
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2021
Carlson Wagonlit Travel
(Travel Counselor)
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• Handle both calls and e-mails involving technical troubleshooting for issues pertaining to online booking tools and travel profile set ups.
• Ensure that calls and e-mails are handled with sensitive approach. Ensure that "First Time Resolution" (FTR), is provided or proper escalation protocol followed.
• Ensure that tickets are logged on Service Now, for all calls and e- mail interactions.
• Ensure that Proper follow up is done on issues escalated to Level 2.
• Assist travelers with queries on online booking tools/customer travel profile.
• Perform other duties as may be assigned.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
FB Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.