2016
BS Information Technology
Bicol University Polangui Campus
My Skills and Competencies
Article Writing
Project Management
Email and Calendar Management
Technial and Customer Service
Social Media Management
Graphic Design
Data Entry
Content Creation
Certificates
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My Experience and Education
September 2016
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January 2018
Task Us
(Customer Service Representative)
Handled customer inquiries, processed orders, and provided product information in a fast-paced call center environment.
Resolved billing discrepancies and addressed customer concerns related to payment, delivery, and product quality.
Assisted in troubleshooting technical issues and directed customers to the appropriate technical support teams when necessary.
Maintained accurate customer records and updated databases with relevant information.
Demonstrated strong product knowledge to effectively address customer inquiries and provide appropriate solutions.
Collaborated with team members and supervisors to streamline processes and improve overall efficiency.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.