2015
Bachelor of Elementary Education - Major in Pre-school
St. Vincent College of Cabuyao
Rockstar Virtual Assistant | Experienced, Tech-savvy and Go-getter | ENJF
๐ฅAre you ready to make your mark? Do you require a high level of attention to detail? HIRE ME, and let's create a legacy of impact and inspiration. Allow me to be your Virtual Assistant today, and witness your business grow tomorrow.๐ฅ
โจโจClick the ๐ ๐๐ฆ๐ฆ๐๐๐ button so we can hop on a ๐
๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ call! โจโจ
๐๐๐ซ๐๐๐ ๐ฒ๐จ๐ฎ๐ซ๐ฌ๐๐ฅ๐' ๐ก๐๐ซ๐ ๐๐ซ๐ ๐ญ๐ก๐ ๐ญ๐ก๐ข๐ง๐ ๐ฌ ๐ ๐๐ฆ ๐๐๐ฉ๐๐๐ฅ๐ ๐จ๐:๐
๐ช ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ - Executive, Administrative, Personal
๐ช ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ~ Email, Live Chat, Calls
๐ช ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ๐ถ๐ฎ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ~ Team Manager, Team Leader, Subject Matter Expert (๐พ๐๐ฃ ๐ข๐๐ฃ๐๐๐ ๐๐ก๐ก ๐ฎ๐ค๐ช๐ง ๐๐ผ)
๐ช ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ~ Content creator, Comments, Inbox Management
๐ช ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ~ Supervision, Planning, Scheduling, Reporting and Analysis, File and document organization
๐ช ๐๐ฟ๐ฒ๐ฑ๐ถ๐ ๐ฅ๐ฒ๐ฝ๐ฎ๐ถ๐ฟ ~ Dispute, Score monitoring, Sending letters to bureaus, Experian Inquiry removal for 5 - 7 days, 15 USC 1692, FCRA, FDCPA, CFPB, FTC
โค๏ธ๐ ๐ช๐ถ ๐ชโค๏ธ
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Go-getter and Can-Do Individual
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Team Player and Goal-driven
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Real Human - I make mistakes but learns from them
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Organizing chaos
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Punctuality and commitment to meeting deadlines
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Excellent communication skills, ensuring prompt responses
๐Dedicated worker with strong communication skills, providing reliable and high-level solutions. Experienced and motivated for continuous professional growth. Confident in generating compelling ideas, prioritizing client value, and suggesting improvements.๐
๐๐๐๐ ๐๐ ๐๐๐, ๐ก๐๐ฉ'๐จ ๐๐ฃ๐จ๐ฅ๐๐ง๐ ๐ค๐ฉ๐๐๐ง๐จ, ๐๐ฃ๐ ๐ฉ๐ค๐๐๐ฉ๐๐๐ง, ๐ก๐๐ฉ'๐จ ๐จ๐๐๐ฅ๐ ๐ ๐๐ช๐ฉ๐ช๐ง๐ ๐ฉ๐๐๐ฉ ๐ฌ๐ ๐๐๐ฃ ๐๐ก๐ก ๐๐ ๐ฅ๐ง๐ค๐ช๐ ๐ค๐. ๐๐๐ ๐ฅ๐ค๐ฌ๐๐ง ๐ฉ๐ค ๐ข๐๐ ๐ ๐ ๐๐๐๐๐๐ง๐๐ฃ๐๐ ๐๐จ ๐๐ฃ ๐ฎ๐ค๐ช๐ง ๐๐๐ฃ๐๐จ.
โจโจClick the ๐ ๐๐ฆ๐ฆ๐๐๐ button so we can hop on a ๐
๐๐๐ ๐๐๐๐๐๐๐๐๐๐๐๐ call and talk about what you need and what needs to be done.โจโจ
๐If you've reached this far, then you've made the right decision. All you need to do is hop on a call with me to get started.๐
My Skills and Competencies
Social Media Management
Customer Service
Data Entry
Credit Repair
Email Management
Shopify Specialist
Google Suite
Canva
Certificates
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My Experience and Education
2022
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Up to present
Infinite Financial Firm
(Assistant Manager - Credit Repair Specialist)
- Responsible for working with consumers to clean up their credit reports and begin improving their credit.
- Making sure that clients or consumers are aware of their rights to dispute information on their own for free.
- Ensuring that the information and privacy of clients are well secured.
- Reviewing full credit reports from all the three major credit bureaus.
- Providing clients or consumers with a written contract before performing any service on their behalf as required by law.
- Assisting in the preparation of the appropriate letters to the credit bureau.
- Disputing, paying off, and negotiating removal, and settling or waiting out the credit reporting time limit.
- Provide a credit audit to customer.
- Staying aware of the Stateโs credit repair laws and bond requirements for credit repair organizations and debt collectors.
- Recommend various options for how to handle negative items on consumersโ credit reports, and also help to decide the best way to proceed based on their circumstance and their long-term credit and financial goals.
2020
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2022
Concentrix CVG Philippines Inc.
(Technical Support Representative)
Technical Support - Line 1 & 2 (Frontline) July 2020 - Oct 2021
- Handling Technical Concerns and Customer Service Concerns. Troubleshoot basic technical and routine customer issues that are technical in nature; including hardware, software, or other designated client products and concerns with product or ID.
Technical Support - Line 3 (Escalation Layer) Oct 2021 - Aug 2022
- Present technical assistance for applications of advanced theory, principles, concepts and methods and providing alternative response options. Solve problems that are generally unstructured and require extensive use of conceptual thinking skills. Weigh things for company and customers with better judgement and follow appropriate escalation path to Engineers to resolve technical issues.
2018
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2020
Transcom Worldwide Philippines, Inc.
(Customer Service Representative)
Customer Service & Billing (Frontline) Oct 2018 - June 2019
- Responding to customer questions and complaints, and setup processes and online self-service. Also includes selling
products/packages, checking orders and explaining about billings and payment processing.
Customer Service Manager (Escalation Layer) June 2019 - July 2020
- Responding to complaints, orders, errors, account questions, billing, cancellations, and other queries that the front-line agents cannot provide. Weigh things for company and customers with better judgement and the main purpose is to resolve all complaints.
Bereavement Department (November 2019 - July 2020)
- Assist with account, billing, cancellations and responding to complaints. Most importantly is helping them about Changing the Ownership of the account.
2017
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2018
Stรคhl Building Systems, Inc.
(Administrative Staff / Coordinator)
- Handling Purchasing and Inventory
- Coordinates, and has direct responsibility for, a project or specific set of tasks related to a function or program or department/business unit.
- Provides support to the Project Manager by coordinating project activities related to any and all projects.
- Organizes and implements administrative systems and procedures performing necessary support duties.
- Draft, edit and prepare correspondence, reports and other material using word
processing, spreadsheets and/or databases.
My Services
Credit Repair Specialist
Clean up all negative items and improving credit score by disputing, paying off, and negotiating removal from reports.
Customer Service
Responsible for acting as a connection between customers and company to provide a high quality and professional service.
Canva
Creates different templates according to specific needs by designing a beautiful and creative assests.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Shopify Specialist
Engaging in conversations with merchants to identify and resolve issues. Build an interactive, engaging, competent store
Email Management
Respond to general inquiries, filter emails, manage spam, answer customer service emails, and send email reminders.