2008
Bachelor’s Degree in Advertising and Public Relations
Polytechnic University of the Philippines
More Info About Me
"I am looking for my owner. I could be your precious, rare and unique Jem.”
I can bring diamond-like brilliance to problem-solving and attention to detail, ensuring precise and exceptional results. I'm your Quality Analyst and Caregiver in 1.
Hello, my name is Jem. I am a dedicated Quality Analyst with a passion for ensuring excellence and efficiency in processes. I have 5 years of experience in analyzing data, identifying areas for improvement, and implementing effective solutions to drive positive outcomes.
In addition to my professional background, I am also a compassionate certified Caregiver. I find joy in providing support and care to those in need, fostering a nurturing and empathetic environment. Whether it's ensuring top-notch quality in work or delivering compassionate care to individuals, I believe in making a positive impact in everything I do.
I am excited to utilize my skills as both a Quality Analyst and a Caregiver to contribute meaningfully to your medical team and make a difference in the lives of the people I serve.
My Skills and Competencies
Customer Service
Medical Service
Quality Monitoring
Data Entry
Certificates
My Experience and Education
2018
-
2023
Citibank for 11+ years
(Performance and Compliance Officer (Quality Analyst))
With 5 years of experience monitoring, analyzing, developing, organizing essential documents and implementing data-driven solutions.
2012
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2018
Citibank
(Customer Service Representative)
Deliver the top-notch customer service to Citi credit cardholders on inbound calls.
2021
-
2022
Nightingale Caregiver School
(Caregiver NC Level II Graduate)
To deliver high-quality of physical, emotional and social support with a friendly, caring and compassionate approach to an elderly or young clients. Additionally, ensure that all medical and health documents are organized and in a safe and accessible place.
August 2008
-
January 2012
IBM Daksh for 3+ years
(Customer Service Representative)
Provide Sprint users with the best possible customer care on their telecommunication-related questions and concerns on inbound calls.
My Services
Admin Support
With my 5 years of experience as a Performance and Phone Compliance Officer, I have a vast experience regarding admin wo
Sales and Customer Service Management
As a Sales and Customer Service for a more than 9 years in the BPO industry. I'm fully knowledgeable with how things wor
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.