2011
Bachelor of Science Tourism Management
Liceo De Cagayan University
Profile
I am Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. Bringing forth a motivated attitude and a variety of powerful skills. Adept in various social media platforms and office technology programs. Committed to utilizing my skills to further the mission of a company. Strong organizational abilities with proven successes in managing multiple academic projects and volunteering events. Proficient in various platforms, languages, and embedded systems. Experienced with the latest cutting-edge development tools and procedures. Able to effectively self-manage during independent projects and collaborate as part of a productive team. Very punctual, dependable, and can be counted upon to finish what I started and I understand what my customers needs. I considered myself hardworking / reliable / dependable / helpful / outgoing / organized / honest / cooperative.
My Skills and Competencies
Social Media Management
Sales and Marketing
Data Entry
General Virtual Assistant
Certificates
×
![]()
My Experience and Education
February 2022
-
august 2022
Farmers Insurance
(Appointment Setter)
Cold calling, Contacting potential customers and scheduling appointments. Telemarketing, support sales function of business. Initiate telephone conversations to engage leads potential clients. ensuring that important meetings are booked for the sales team.
July - 2020
-
February - 2022
Teleperformance
(Customer Sales Representative)
Address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
January - 2019
-
June - 2020
Polymedic Medical Plaza ( Dra. Jenalyn De Vera MD )
(Secretary)
Receiving and assisting patients. Maintaining medical and insurance records. Handling communications and calendars. strong communication and interpersonal skills, to deal with patients and their relatives, as well as a wide variety of medical staff. a good telephone manner and a polite, tactful, reassuring, and helpful approach. the ability to deal with personal, confidential, and sensitive information.
May - 2016
-
November - 2018
Globe Telecom Inc
(SUPERVISOR)
Managing the workflow and A wide variety of roles involving the management and supervision of employees, facilities, and other assets. Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
December - 2013
-
April - 2016
SUN CELLULAR DIGITEL MOBILE PHILIPPINES INC.
(Head inventory Auditor)
Oversee the inventory levels of businesses. Lead a team of inventory or warehouse employees to receive and record new stock as it's delivered and shipped out. My duties include recording daily deliveries, evaluating new shipments, and analyzing different suppliers.
October - 2012
-
November - 2013
TGI-Fridays Bistro Company Inc
(Supervisor)
Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees. They also create schedules that keep everyone busy with deadlines met to prevent gaps or downtime while giving direction and feedback about what needs improvement.
November - 2011
-
September - 2012
RSG Airline Ticketing Outlet
(Executive Sales & Marketing)
Drive sales by designing and implementing targeted marketing strategies also responsible for maintaining customer relationships, tracking sales data, and creating performance reports
My Services
Professional Virtual Assistant
Perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements.
Travel Agent Specialist
I do sales and marketing and coordinate transportation, accommodations, insurance, tours, and activities. arrangements.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Inventory Analyst
organization's management with purchasing inventory, allocating resources, and forecasting future sales.
Sales and Marketing
Drive sales by designing and implementing targeted marketing strategies