2015
Bachelor of Science in Information Technology
Our Lady of Fatima University
More Info About Me
Hello! I'm Jelyn Alcaraz, an experienced underwriter in the dynamic field of insurtech, specializing in General Insurance. With over 9 years of expertise, I excel in assessing risk acceptability, making objective decisions in line with underwriting guidelines, and optimizing policy terms and services. My customer-centric approach ensures that clients receive the highest level of support, while my background in traditional underwriting principles allows me to embrace innovation when analyzing and mitigating risks in the digital age.
In addition to my underwriting skills, I also bring extensive experience in Customer Service. I am proficient in communicating with a diverse range of clients, building strong relationships, and managing time efficiently. My ability to handle various administrative tasks further contributes to my well-rounded skill set.
With a customer-first mindset, I’m dedicated to delivering results that go above and beyond expectations. If you're seeking someone who blends technical expertise with exceptional customer service, I’m ready to be your trusted partner in achieving success. Let’s connect and explore how we can work together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
SEAINSURE PHILIPPINES
(Senior Underwriting Analyst)
Assess the eligibility and risk for insurance applications by reviewing personal and financial details.
Review insurance applications and insurability evidence, considering factors such as occupation, physique, family history, financial status, residential/geographical risk, and medical information.
Collaborate with various teams for product development
Work with our regional teams to address and resolve system errors when they occur.
Support quality assurance and user acceptance testing (UAT) efforts working with relevant stakeholders to ensure alignment with system and customer needs
Responsible for conducting Compliance Screening Level 2 assessments by evaluating client information through Lexis Nexis to minimize risk exposure.
Encrypt Files with Kleopatra for secure sending to IC, ensuring encryption standards are followed
Handles and responds to email inquiries to provide assistance and support to team members, ensuring smooth communication and efficient resolution of any issues or questions they may have.
Perform cross-functional tasks and/or projects as may be assigned
2022
-
2023
AXA PHILIPPINES
(Underwriting Specialist)
Assists Line underwriters in assessing simple risk accounts
Handle World Check inquiry of Sources and Branches and prepares Financial Risk Rating Form
Review of monthly expiring policies checking the claims, conditions and rates to ensure that they are compliance to the underwriting guidelines
Handles Override/ Modification and changed of Intermediary and commission rates of renewal/new business of Production of Sources and Branches
Responsible for monitoring of RI Placement and prepares report and submission of regional requirements (ACTOR/EDECLARE) Status
Assists Line Underwriters in preparation of various reports and monitors declaration of various products of retail line
Attends to inquiries through emails and MSTeams to support other members of the team and work closely with distribution to achieve department targets
Performs other tasks assigned from time to time
2018
-
2022
AXA PHILIPPINES
(BLANK)
Responsible for the timely preparation and issuance of policies, endorsements and renewals of motorcar policies Receives request for policy issuance
Ensures information are complete. If incomplete, return to source (distribution, branches, marketing) or may call to clarify
Promptly responds to queries and follow-up from Distribution Manage and perform the necessary tasks in order to generate the policy
Participates in projects, UATs, system and process enhancements
Assist the Team Lead in updating process guidelines to be cascaded nationwide
Participates in projects, UATs, system and process enhancements
Recommends improvements on how to address procedural errors, delays and efficiency of service with approval of team leader and manager
2016
-
2018
BUSINESSCOACH, INC.
(Office Staff)
Providing excellent customer service
Assist speakers and seminar participants by handling logistics, managing schedules, providing materials, and ensuring everything runs smoothly before, during, and after the event.
Help clients with making reservations for corporate training sessions and business startup seminars.
Respond to questions and concerns through phone calls, text messages, and emails, ensuring timely and helpful communication.
Prepare billing statement and following up with clients ensures they make timely payments by sending reminders and addressing any questions they may have
Update client information by regularly checking and changing details like contact info, preferences, and other relevant data to ensure smooth communication and service.
Collect payments from participants who pay onsite
Perform other related duties as may be assigned
2015
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2016
ORIENTAL ASSURANCE CORPORATION
(Policy Encoder)
Encode new business, renewals, and endorsement of insurance policies across all product lines
Prepare printed copies of insurance policies for review by the checker.
Prepares accurate transmittal and releases policies and endorsements to requesting party in a timely manner
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.