2009
Practical Nursing
Gabriel Taborin College of Davao
More Info About Me
I am a detailed professional with more than 8 years’ experience with sales, lead generation, Customer service/billing specialist, technical support, Quality Assurance analyst and Recruiting assistant (Hospitals and health care facilities),Healthcare VA, E-commerce VA,Social media management, dispatcher and a graduate of health care services/ practical nursing.
I specialize on customer service in sales, technical, hospital/medical, and billing issues, as well as quality call audits, data analysis, recruitment (more on sourcing and leads), XERO & Quickbooks, Social Media Campaign, data entry, Google Sheets, Excel, and Docs, as well as e-commerce as an Amazon/Shopify order tracker and fulfiller. I do well when there is less monitoring and a strict deadline. I've demonstrated my ability to work under pressure while still giving them excellent service. I have the discretion necessary to handle delicate and private issues.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Ecommerce VA
Dispatcher/ Schedule Management
Quality Assurance
Recruitment
Bookkeeper
Certificates
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My Experience and Education
February 2020
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May 2022
Freelancer
(Social Media Manager)
Social Media Marketing, Branding, Content Creation, and Engager.
2021
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2021
Volusia Medical Center
(HealthCare VA)
Take inbound calls from patient, schedules appointment with their doctors, process prescription. Follow ups for labs test and result.
2020
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2021
Independent Client
(Product researcher and Lister)
Search for in-demands and profitable products and list it to the client amazon account both in Singapore and UK.
2018
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2020
Crushing Ads
(Quality Assurance Manager)
Conduct product trainings for both centers and incoming Quality analyst. Provide hourly QA audits and scores, attend daily huddles for QA report, provide QA running performance and checking QA attendance.
July 2021
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July 2022
JustPressone Inc
(CSR/Dispatcher/Scheduler)
Answer all incoming calls, books appointment for technician, communicate with techncian up to date schedules. Address inquires about current appoitnment, discuss guidelines and check for all available appoitnment.
Jan 2018
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Dec 2018
The Clincal Recruiter
(Recruting Assistant)
Applicant Sourcing, Lead generation, Encode all applicant information, Post available position in medical websites like indeed and scout. Updates all new and current physician info and details.
Sept 2014
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November 2016
Ibex Global Solutions
(CSR/RETENTION/BILLING SPECIALIST)
provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Discuss customer about their bills, offer services/products including promo and discounts.
July 2013
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September 2014
Teleperformance Davao
(Technical Support Representative)
Assist customer with any troubleshooting problems for TV, internet and homephone service. Activate services and schedule for any tech visit.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.