Practical Nursing
Gabriel Taborin College of Davao
I am a detailed professional with more than 8 years’ experience with sales, lead generation, Customer service/billing specialist, technical support, Quality Assurance analyst and Recruiting assistant (Hospitals and health care facilities),Healthcare VA, E-commerce VA,Social media management, dispatcher and a graduate of health care services/ practical nursing.
I specialize on customer service in sales, technical, hospital/medical, and billing issues, as well as quality call audits, data analysis, recruitment (more on sourcing and leads), XERO & Quickbooks, Social Media Campaign, data entry, Google Sheets, Excel, and Docs, as well as e-commerce as an Amazon/Shopify order tracker and fulfiller. I do well when there is less monitoring and a strict deadline. I've demonstrated my ability to work under pressure while still giving them excellent service. I have the discretion necessary to handle delicate and private issues.
Gabriel Taborin College of Davao
Social Media Marketing, Branding, Content Creation, and Engager.
Take inbound calls from patient, schedules appointment with their doctors, process prescription. Follow ups for labs test and result.
Search for in-demands and profitable products and list it to the client amazon account both in Singapore and UK.
Conduct product trainings for both centers and incoming Quality analyst. Provide hourly QA audits and scores, attend daily huddles for QA report, provide QA running performance and checking QA attendance.
Answer all incoming calls, books appointment for technician, communicate with techncian up to date schedules. Address inquires about current appoitnment, discuss guidelines and check for all available appoitnment.
Applicant Sourcing, Lead generation, Encode all applicant information, Post available position in medical websites like indeed and scout. Updates all new and current physician info and details.
provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Discuss customer about their bills, offer services/products including promo and discounts.
Assist customer with any troubleshooting problems for TV, internet and homephone service. Activate services and schedule for any tech visit.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products & services by developing copy for websites, social media, marketing materials.