2013
Bachelor of Secondary Education
Angeles University Foundation
More Info About Me
Hi there!
I’m Jelly Laping, but you can call me Jell. At 31 years old, I’m a proud mom of three amazing kids. Being a mother has taught me the importance of patience, balance, and flexibility in all areas of life. When I’m not working, I cherish the time I get to spend with my children—playing with them is my favorite way to relieve stress and create special moments together. I’m naturally outgoing and love connecting with people, which makes me a great listener and communicator. I’m also someone who truly values attention to detail and takes great pride in my work. I believe that giving my best effort in everything I do is crucial, and I always aim to go above and beyond.
Results-driven sales and customer service professional with over 7 years of combined experience in the sales industry and 6 months in the BPO sector. Demonstrated success as a Sales Representative for 3 years, consistently meeting and exceeding sales targets through excellent product knowledge and customer relationship management. Gained 2 years of experience as a Sales Associate, providing front-line service and support in retail environments. Served as a Sales Finance Agent for 2 years, combining sales expertise with financial knowledge to assist customers in making informed purchasing decisions. Most recently, worked as a Call Center Agent for 6 months, strengthening communication skills and adapting to fast-paced, customer-focused environments. Adept at upselling, handling objections, and ensuring customer satisfaction across various industries.
My Skills and Competencies
Real State VA
Lead Generator and Email Marketing
Social Media Management
Data Entry
Executive Virtual Assistant
Certificates
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My Experience and Education
2025
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2025
Mancao E-connect Business Solutions
(Call Center Agent)
Making Outbound Calls: Initiating calls to customers for follow-ups, feedback, or promotional purposes
Receive and respond to customer inquiries via phone.
Provide information about products, services, or account status.
Identifying opportunities to promote additional products or services that meet customer needs
Record call details, customer interactions, and resolutions in the CRM system
Suggest additional products or services based on customer needs
2023
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2025
Home Credit Philippines
(Sales Finance Agent)
Gathering loan applications, requirements and documentation-Recommend certain services such as life insurance and product insurances-Proospecting for new clients Negotiating deals and Meeting Sales target.
2016
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2018
Texas Instruments Clark, Pampanga
(Product Support Specialist)
Set up, operate, and monitor production machinery in accordance with standard operating procedures
Inspect finished products to ensure they meet quality standards and specifications
Perform routine maintenance on equipment, troubleshoot issues, and make minor repairs to minimize downtime.
Adhere to all safety protocols and guidelines, ensuring a safe working environment.
Maintain accurate records of production outputs, equipment status, and any issues encountered during shifts.
2013
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2016
Samsung Concept Store
(Sales Associates)
Greet and welcome customers in a welcoming manner. Responds to client inquiries .Maintained customer satisfaction with quick and professional handling of product returns.Maintained calm demeanor and professionally managed issues.
My Services
Social Media Management
Elevate your online presence and engage your audience with content creation, scheduling, and community management.
Lead Generation
Drive growth, seize opportunities. Let's turn prospects into profit!
Real Estate VA
provides remote administrative and operational support , focus on client-facing activities and sales.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.