2004
BS Psychology
Far Eastern University
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Probe Cx
(Community Manager)
• Serve as client contact for daily operations issues and updates.
• Drive performance by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Manage real-time performance (response times, abandoned sessions, chat quues etc.).
• Monitored customer feedback to identify areas of improvement in customer experience.
2011
-
2023
Startek Philippines
(Operations Manager)
• Administer weekly and monthly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Evaluate team’s performance and provide coaching to address inefficiencies.
• Analyze team performance data to provide meaningful insights, enabling informed decision-making.
2004
-
2011
SPI Global
(Coach/Team Leader)
• Supervise team members to confirm compliance with set procedures and quality requirements.
• Provide weekly specific performance feedback to achieve targets
• Administer weekly and monthly reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Guide team management in addressing the team’s needs and concerns, performance and motivation issues, and conflicts
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.