2018
Business Administration major in Human Resources Development Management
Southern Luzon State University
More Info About Me
Passionate and motivated individual who has 4 years’ experience as admin support and customer service. Has in depth understanding of integrity and confidentiality. Skilled at building effective and productive working relation with clients and staff. Proven office and personnel management skills, with equal ability in lead and support roles. Solid background in office administration, with excellent multitasking, report presentation and document-keeping skills. Focused and detail-oriented with the drive and commitment to become a valuable contributing member of the Team.
My Skills and Competencies
Customer Service
Admin Support
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
PSG GLOBAL SOLUTION
(Senior Recruiter Admin)
● Preparing , filing, maintaining records of compliance activities.
●Daily interactions via email, zoom and teams.
●Staying proactive and adaptable, willingly taking on new responsibilities and acquiring new skills when needed.
●Handle confidential and sensitive information with discretion.
●Ensure timely communication with hiring managers, and vendors on pending needs.
●Collaborating with cross-functional teams on various tasks, providing support and ensuring timely completion.
2019
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2020
Teleperformance Philippines
(Customer Service Representative)
● Handling customer questions, problems and concern via email and phone and online chat services.
● Maitaining a positive, empathetic, and professional attitude towars customers at all times
●Processing orders, forms, application and request.
●Knowing our product inside and out so that we can answer questions. ∙ Ensure customer satisfaction and provide professional customer support.
2020
-
2021
Teleperformance Philippines
(Refund WEBFORM SPECIALIST)
●Review customer accounts for refunds and process according to Refund Policy
●Verify all refund requests utilizing tools
●Perform research and administrative work involving the use of independent judgment and personal initiative
●Perform mathematical calculations
●Analyze situations carefully and take appropriate action
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.