2016
Business Administration major in Marketing
Xavier University Ateneo de Cagayan
More Info About Me
I am easygoing, reliable, determined, generous, friendly, honest, hard-working, flexible
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Pryce Gases, Inc.
(Digital Marketing Officer)
• Monitored hotline systems and forwarded orders from main hotline call center.
• Catered and submitted orders by contacting dealers and delivery hotline riders via call or text.
• Monitored and validated orders to customers.
• Ensured the timely delivery of orders to customers.
• Recorded order feedback and status in the Pryce Gases Inc. Hotline System.
• Summarized hotline sales report on a periodic basis.
• Viewed and followed through on the closure of Pryce Gases, Inc. hotline special cases (e.g. requests, complaints, and other feedback) with the marketing coordinator and regional executive officer.
• Helped cascade updated policies/pricing to dealers and Pryce Gas hotline riders.
• Performed other administrative duties as necessary or assigned.
2016
-
2019
Philippine Business Bank
(Customer Service Assistant)
• Provided customer services to customers following policies on courtesy.
• Retained sufficient knowledge on banking products and services and responded to all customer inquiries.
• Attended to customer queries, feedback, and complaints.
• Complied with bank’s policies, procedures, code of conduct, and regulatory guidelines strictly.
• Informed and suggested new products to customers.
• Provided information to customers on their account status and account balances.
• Opened new bank accounts.
• Promoted new ways to promote products and services to increase customer satisfaction.
• Participated in marketing and awareness campaigns in the bank to create a larger customer base.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.